售后服务

1. Service Hour

8:30 to 19:00, Monday thru Friday;

8:30 to 12:30, Saturday; and

excluding public holidays

 

2. Response & Resolution Time of Maintenance and Support

Follow the following Service Level Requirement

Priority 1- Critical 2 – High 3 – Medium 4 - Low
Response 20 min. 1 hrs. 0.5 day 0.5 day
Resolution 8 hrs. 24 hrs. 40 hrs. 80 hrs.

Priority = Urgency X Business Impact

3. Escalation Procedure and Contact

The following ways are provided to report issues and get helps:

Email:

Write mail to support@net-wiser.com

Live chat:

Chat with a live representative by msn: support@net-wiser.com

Phone:

Call us at any time of Service Hour at the number (852) 2251 9569

Once we get reports, a response with the expected resolve time will be replied according to the above service level requirements.

© 2013 Hong Kong NetWiser Information Technology Limited.